Terms & Conditions

Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site. We reserve the right to change these Terms and Conditions from time to time by posting changes online. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified.

www.plotterbase.co.uk is a site operated by Total Imaging Ltd ("We/Us/Our") which is a private company registered in England & Wales under registration number 7367469. Our registered office is Figures House, 24 Brighton Road, Salfords, Redhill, Surrey, RH1 5BX, whilst our trading address is Castle Court, 41 London Road, Reigate, Surrey, RH2 9RJ. Our VAT number is 997 4400 78.

You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights, or restrict, or inhibit the use and enjoyment of the site by any third party.



Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

Accessing Our Site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.



Copyright Restrictions


Commercial use or publication of all or any item displayed is strictly prohibited without prior authorisation from us. Nothing contained herein shall be construed as conferring any licence by us to use any item displayed.



External Links


This site may contain links to other sites, please be aware that we are not responsible for the privacy practices of such other sites and takes no responsibility for their content or availability.



Delivery Policy

All orders placed through our website are subject to UK mainland delivery only. Please call us on 01737 632 008 if you wish for your order to be delivered off-shore.

Consumable orders (ink, paper, printheads etc.) placed Monday through to Friday by 4pm will be dispatched on the same day (subject to stock availability) via a UK nationwide courier who will endeavour to deliver the next working day. However under certain circumstances outside our/their control, some deliveries may be delayed. We will not be held liable for courier delays.

Printer orders require special handling and so must be placed by 3pm to ensure next day delivery. Again - Under certain circumstances outside our control, some deliveries may be delayed.



Refunds/Returns Policy


We offer a refund & returns policy in the event that the goods ordered are delivered as being faulty or damaged, with the following conditions:

  • Goods delivered damaged must signed for as such and be reported within 24 hours.

  • Goods recognised as faulty must be reported within 5 working days and will be subject to an inspection by us.


In either of these instances, please contact us on 01737 632 008 and we will then issue you with a returns number and form. Please note the following details for such returns:

  • All goods to be returned must be accompanied by a Returns Form (we will issue this to you on receipt of your phone call).

  • We will check all items returned as damaged or faulty - In the event we find no damage or fault, we reserve the right to withhold the refund.

  • Replacement goods (if requested) will only be issued on receipt of the returned item.


Please note that in the case of larger items (e.g. printers) a representative will call to discuss the cause of the fault/extent of the damage and an engineer visit may be required before authorising a replacement product.

Please note that we cannot be held responsible for goods damaged or rendered faulty by misuse or Acts of God. Neither do we accept responsibility for damage caused to any equipment or persons through continued use of faulty goods.



Governing Law


These terms and conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.