Overview

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Our extended warranties cover all parts and labour required to fix your printer at your premises, for 3 or 5 years following the date of purchase.

Once a problem is reported to us, we will endeavour to have a qualified engineer call you back within 4 working hours to determine the root of the problem and any necessary parts required.

If parts are required to fix the issue, we will order them at our expense and arrange a mutually agreeable time to visit your premises and fit them.

If the parts are in-stock, we will endeavour to reach you on the next business working day.

In some cases (where parts or screwdrivers are not required), our qualified engineers can even help you rectify issues over the phone in order to be far more time, cost and environmentally efficient.

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What Is Covered?

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• All spare parts and labour required to maintain the printer to the manufacturer’s specification.

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What Is Not Covered?

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• All consumable items such as ink cartridges, paper rolls, print heads and maintenance cartridges.
• User error or damage caused by such actions and those not in accordance with the user manuals.
• Damage deemed or suspected to have been caused by movement of the printer without the use of our technical team or engineers.
• Software support and or user-training.
• Parts that are at the end of the manufacturers pre-defined 'life cycle' and reported as such. (These parts include but are not limited to - Purge units, wipers and carriage motors.)

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Pallet Delivery

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This service is always included in the price.

Your shiny-new printer will be delivered by way of a freight delivery service.

Our drivers are only insured to deliver the pallet to the entrance of your premises, so you will need to ensure that there are at least 2 people available to get the pallet into your building.

Note - There will be a fair amount of packaging and a pallet to dispose of.

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Pallet Delivery & Engineer Installation

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As before - The pallet will be delivered to the entrance of your premises, only this time we'll contact you to book an engineer visit.

You must ensure that the printer is assembled and put on the stand, then our engineer will set it up, install it on your network and show you how to use it.

Note - There will be a fair amount of packaging and a pallet to dispose of.

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Turnkey Delivery & Installation

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Sit Back & Relax!

This is our premium service - We'll pre-build your printer at our warehouse and use a 2 man crew to deliver it to the precise spot where you want it in your building.

We'll then set the printer up on your network and show your staff how to use it.

You won't need to lift a finger, and we'll even dispose of all of the packaging!

Note - Deliveries via this service can take up to 7 days to arrive.

After we have received your order, a member of the Plotterbase team will call you to book your delivery in with our logistics team.

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